Refund policy

Signet Autocare is run by working detailers. We use this kit ourselves, on customer cars, every week — so if something doesn't perform, we want to know about it and we'll put it right.

30-Day Returns

You have 30 days from the day your order is delivered to request a return for an unwanted item. Email info@signetautocare.com and we'll guide you through it.

Eligibility & Condition

To be eligible for a refund, items must be returned within 30 days of delivery, unused and in the same condition you received them, in their original packaging with any tags or seals intact, and with proof of purchase (your order number is perfect). Items that have been used on a vehicle, washed, or are missing parts or packaging may be refused or subject to a reduced refund, except where the item is faulty.

How to Return an Item

  1. Email info@signetautocare.com with your order number and the item(s) you'd like to return.
  2. We'll reply with a return authorisation and the return address.
  3. Pack the item securely and post it back to us.
  4. Once we've received and inspected it, we'll process your refund.

We recommend a tracked postal service and keeping your proof of postage — we can't be responsible for returns lost in transit.

Who Pays for Return Postage

  • Change-of-mind returns: return postage is covered by you, the customer.
  • Damaged, faulty, or incorrectly sent items: Signet Autocare covers all return postage. Contact us first and we'll arrange the cheapest, easiest option.

Faulty or Damaged on Arrival

If an item arrives faulty, damaged, or isn't what you ordered, you do not need to send it back. Email info@signetautocare.com with your order number and a photo within 30 days and we'll replace it or refund you in full.

Refund Timing

Once approved, refunds are issued to your original payment method within 3–5 business days. Depending on your bank it can take a little longer to appear on your statement.

Your Legal Rights

Nothing here affects your statutory rights. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty you have the right to a repair, replacement, or refund.

Your 14-Day Right to Cancel

UK consumers buying online may cancel within 14 days of receiving the order, for any reason. Email info@signetautocare.com; you then have a further 14 days to return the goods. We'll refund the full order value including standard outbound delivery within 14 days of receiving the goods back (or proof of postage). Return postage for cancellations is your responsibility unless the item is faulty. Our 30-day policy above is offered in addition to this right, not instead of it.

Non-Returnable Items

For hygiene reasons, wash mitts, applicator pads, microfibre cloths and drying towels cannot be returned once opened or used, unless faulty. This does not affect your faulty-item rights.

Questions? info@signetautocare.com.